Privacy Policy

Casa & Co. Visa Concierge ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit casaandcovisa.com.

We collect the following categories of personal data:

• Identification data: full name, date of birth, nationality, passport details
• Contact data: email address, WhatsApp number, residential address
• Service data: travel dates, employment details, sponsorship information, family composition
• Documentation: passport copies, Emirates ID, employment contracts, bank statements, and other supporting documents you voluntarily share for visa processing
• Technical data: IP address, browser type, device information, cookies (see Section 7)

We use your personal data to:

• Provide visa concierge services
• Communicate with you about your application
• Submit applications to VFS Dubai and Schengen consulates on your behalf
• Process payments through secure third-party providers
• Send service updates and follow-ups
• Improve our services and website
• Comply with legal obligations

We share your data only with:

• VFS Global Dubai and the relevant Schengen consulate for application processing
• Trusted third-party service providers (translators, notaries, payment processors) bound by confidentiality
• Authorities when required by law

We never sell your personal data to third parties.

We retain your personal data for 24 months after the completion of your service, unless a longer retention period is required by applicable law or for legitimate business purposes.

Under applicable data protection laws (including GDPR for EU clients), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at concierge@casaandcovisa.com

Our website uses essential cookies for functionality and analytics cookies (Google Analytics) to improve user experience. You can manage cookie preferences through your browser settings.

We implement appropriate technical and organizational measures to protect your data, including encrypted document transmission, secure cloud storage, and access controls.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes.

Casa & Co. Visa Concierge
Dubai, United Arab Emirates
Email: concierge@casaandcovisa.com
WhatsApp: +971 50 000 0000